Last updated: June 2026
Thank you for shopping with Urban Zen Culture.
All of our products are made to order through our trusted production partners. This means that every item is created specifically for you after your order is placed.
Processing Time
Orders are typically processed and produced within 2–7 business days before shipping.
During holidays, sales events, or periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated shipping times after production:
United States
- 3–7 business days
Canada
- 5–10 business days
Europe
- 3–10 business days
United Kingdom
- 3–8 business days
Australia & New Zealand
- 5–15 business days
Rest of the World
- 7–20 business days
Please note that shipping times are estimates and may vary depending on customs processing, local postal services, weather conditions, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and the products ordered.
Any applicable shipping fees will be displayed before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become available.
Customs, Duties & Taxes
International customers may be responsible for customs duties, import taxes, or additional fees imposed by their country.
Urban Zen Culture is not responsible for any customs charges or import fees.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided and the order has already been shipped, we cannot guarantee replacement or reimbursement.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at:
Email: urbanzenculture@gmail.com
We will work with the shipping carrier and our production partners to help resolve the issue.
Contact
If you have any questions regarding shipping, please contact:
Urban Zen Culture
📧 urbanzenculture@gmail.com
All products are made to order. We do not keep inventory in stock. This allows us to reduce waste and create each item specifically for our customers.
This is exactly the type of shipping policy Shopify, Stripe, PayPal, and Shopify Payments like to see for a Printify-based store.